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The Company Private Limited Policy
- Privacy Policy – TresChic Boutique
- Last updated: [16/08/2025]
- 1) Who we are
- TresChic Boutique (“we”, “us”, “our”) operates the online store at [https://treschiclb.com] and related services.
- Address: [beirut, Lebanon]
- Email: [info@treschiclb.com] • Phone/WhatsApp: [+9613853557]
- We are the data controller of your personal data.
- 2) What data we collect
- We collect and process the following information when you browse our site, create an account, or place an order:
- Account data: name, email, password (encrypted).
- Order & payment data: items purchased, prices, invoice details, payment method (e.g., Cash on Delivery, online card/transfer).
- Delivery data: recipient name, address, city/country, phone number, delivery notes.
- Verification data: one-time passwords (OTP) via WhatsApp/SMS for COD orders in Lebanon/Syria.
- Communications: messages sent via email, contact forms, or WhatsApp.
- Technical data: IP address, device/browser info, cookies, and similar technologies for security, cart/session, and performance.
- Analytics (optional): aggregated usage statistics (e.g., Google Analytics) if enabled.
- We do not intentionally collect special category data.
- 3) How we collect it
- Information you provide at checkout, account creation, forms, or support channels.
- Automatically via cookies and similar technologies when you use our website.
- From third parties we use to process orders, payments, OTP, shipping, and analytics.
- 4) Why we use your data (purposes)
- To create/manage your account and process, fulfill, and deliver your orders.
- To verify your identity/phone for COD orders (OTP).
- To provide support, handle returns, and manage invoices.
- To prevent fraud and ensure site and payment security.
- To meet legal and accounting obligations.
- With your consent, to send optional offers or updates.
- 5) Legal bases we rely on
- Contract: to process and deliver your order.
- Consent: for OTP delivery, marketing messages, and non-essential cookies.
- Legitimate interests: fraud prevention, service improvement.
- Legal obligation: invoicing, accounting, and compliance.
- We follow Lebanese Law No. 81/2018 (E-Transactions & Personal Data). If you are in the EEA/UK, we apply GDPR principles where applicable.
- 6) Who we share data with
- We share the minimum necessary data with:
- Payment processors/Banks: [Stripe/Bank/Payment gateway] for online payments.
- Delivery partners: Top Speed (Lebanon), Aramex (international), AB Fast Delivery (Beirut) – name, address, phone, order value.
- OTP/verification provider: WhatsApp/Firebase for sending verification codes.
- Hosting, security, and analytics: [Hostinger], [Cloudflare], [Google Analytics] (if enabled).
- Public authorities when required by law.
- We do not sell your personal data.
- 7) International transfers
- Some providers may process data outside your country. We use appropriate safeguards and contractual protections where required.
- 8) Data retention
- Customer accounts: up to 3 years of inactivity (or earlier upon request, unless law requires longer).
- Orders & invoices: retained for legally required accounting/tax periods.
- OTP logs: kept briefly for security/fraud prevention.
- Cookies: per lifetimes listed below.
- 9) Your rights
- You may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time (this won’t affect prior lawful processing).
- To exercise your rights, contact: [email@example.com].
- If you are in the EEA/UK, you may also complain to your local data protection authority.
- 10) Security
- We use reasonable technical/organizational measures (HTTPS encryption, encrypted passwords, limited access). No method of transmission/storage is 100% secure.
- 11) Children
- Our services are not directed to children under 16. If you believe a child provided data, contact us to delete it.
- 12) Marketing messages
- We send marketing only with your consent. You can unsubscribe anytime via the link in the message or by contacting us.
- 13) Cookies & similar technologies
- We use essential cookies to operate our store and optional cookies (with your consent) for analytics/marketing. You can control cookies via your browser or our cookie banner.
- 14) Changes to this policy
- We may update this policy from time to time. The latest version will always be posted here with the “Last updated” date.
- 15) Contact us
- For any privacy questions or to exercise your rights:
- TresChic Boutique – [beirut, Lebanon]
- Email: [info@treschiclb.com] • Phone/WhatsApp: [+9613853557]
- Website: [https://treschiclb.com]