Returns + Exchanges

Timeframe

• All items: request your exchange within 48 hours of delivery/pick-up.

• Evening gowns: request your exchange within 24 hours of delivery/pick-up.

Condition of Items (must be exactly as received)

• Unworn, unwashed, unperfumed, and unaltered.

• All original tags, labels, hygiene stickers, accessories, and packaging fully intact.

• No makeup/tan/deodorant stains, odors, pet hair, snags, or damages.

• We reserve the right to inspect and decline any item that doesn’t meet these standards. If declined, the item will be sent back at the customer’s expense.

Availability & Value

• Exchanges are for size or color of the same style, subject to stock.

• If the requested size/color is unavailable, you may choose another item of equal or higher value (paying any difference). No refunds for price differences.

Limit

• One-time exchange per order.

Proof of Purchase

• Provide your order number, item code, and clear photos if requested.

Courier & Fees

• Exchange shipping/collection costs are paid by the customer and are non-refundable.

• If you received a wrong or defective item, contact us within 24 hours with photos/video; once approved, we cover the exchange shipping and replace the item with the correct/defect-free one.